Someone should answer that.
The message from last night. The one-star review from Tuesday. RevRepute runs inbound support, complaint resolution and review response for companies worldwide — in your brand voice, to an SLA you can hold us to.
Three things quietly cost you customers.
Nobody replied in time
A message sits overnight because the person who handles it was asleep, on leave, or doing three other jobs. The customer does not wait — they go somewhere that answers.
The review stayed unanswered
One unhappy review with no response reads as a policy. Every buyer checking you out sees it, and reads your silence as the answer.
You cannot see the pattern
Complaints live in four inboxes and one WhatsApp account. No one can tell you which product, which branch, or which week is generating them.
Every one of these is a person waiting.
Not a ticket, not a queue position. Someone who has already decided how this is going, and is waiting to find out whether they were right.
- They wrote at 11pm, because that is when the problem happened
- They have already told two other people about it
- They will decide whether you are worth staying with in about a day
What we run
Four services. Take one, or take the loop: talk to customers, fix what they raise, answer them publicly, then report what it changed.
All servicesManaged customer support
Your queues answered on phone, WhatsApp, email, chat and social, to a response time agreed in writing.
Read moreReputation management
Every review found, triaged and replied to in your voice, with the angry ones escalated to a human who can actually fix it.
Read moreCustomer relations programmes
Outreach that keeps customers: onboarding checks, win-backs, renewal calls and VIP handling on a defined cadence.
Read moreInsights and reporting
The recurring read on what customers keep telling you, tied to ratings, churn and revenue rather than ticket counts.
Read moreFrom signature to first answered ticket.
-
Audit
We read your last three months of tickets and reviews, map every channel a customer can reach you on, and tell you where the volume and the damage actually are.
-
Playbook
We build the knowledge base, the tone-of-voice guide and the escalation matrix, then you approve them. Nothing goes to a customer in your name before you have signed off on how it sounds.
-
Launch
Agents go live against the agreed SLA, starting with one channel and widening as quality scores hold. You get a named account lead, not a ticket queue.
-
Report
Weekly operating numbers, monthly review of what customers are telling you, and a quarterly look at whether any of it moved retention.
A few numbers behind every engagement.
These are the targets we set, per engagement, against your channels and your coverage. Targets, not historical averages — here is how we evidence performance.
- First response and full resolution time, by channel
- Share of reviews answered, and how quickly
- CSAT, plus the verbatim comments behind the score
- Quality-assurance scores on a sample of our own agents' replies
- Every SLA breach, with the reason and the fix
How we work, in plain terms
English and Spanish on every account, with agents trained on your product before they speak to your customers.
Standard coverage 9:00am–5:00pm IST (UTC+5:30), with extended 24/7 coverage available based on project requirements.
NDA and data processing agreement available before we touch a single record.
Ready when you are.
Send us your last month of tickets and reviews. You get back a written read on what is going wrong, what it is costing, and what running it properly would look like — before any commitment.
English and Spanish on every account
Extended 24/7 coverage available
Service targets written into the contract