Software and technology support
Most of your tickets are not bugs.
Password resets, permission questions and setup confusion swamp a queue that should be triaging real defects. Handing tier one to someone else is how engineering gets its week back.
What usually goes wrong
- Engineers pulled into tier-one questions they should never see
- Bug reports arriving without the detail needed to reproduce them
- App store and review-site complaints about issues already fixed
- Onboarding questions that quietly become churn
What we run for you
- Tier-one resolution against your documentation, with a knowledge base we maintain
- Bug triage that reproduces the issue and files it properly before it reaches engineering
- Integration and setup support for the questions that repeat
- App store, forum and review responses in your product's voice
- Reporting that tells you which feature or screen is generating contacts
Send us a month of your tickets.
We will tell you what is generating them, what it is costing, and what running it properly would look like. Written, inside two working days.
English and Spanish on every account
Extended 24/7 coverage available
Service targets written into the contract